International Orders & Customs Information
At Merve Bayindir Millinery, we are delighted to deliver our handcrafted collections to clients around the world.
All international orders are shipped via DHL Express, with complimentary signed and tracked worldwide delivery provided by us.
We believe complete transparency is an important part of exceptional customer service. To help you prepare for your purchase, we have answered the questions we are most frequently asked about international shipping, customs duties and import taxes below.
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Do I Have to Pay Customs Duties or Import Taxes?
If your order is being delivered outside the United Kingdom, it may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by your country’s customs authority.
These charges are determined by the destination country and are not included in the purchase price or complimentary delivery service.
Any customs duties, import taxes or related charges are the responsibility of the customer.
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Why Are Customs Charges Not Included?
Import duties and taxes are determined by the country into which your order is being imported and are not charges made by Merve Bayindir Millinery.
Rather than applying a general estimated customs charge to international orders, we allow the applicable charges to be determined according to the actual requirements of each destination country and shipment.
This means you pay Merve Bayindir Millinery only for your pieces at checkout, while any applicable local import charges are handled separately through the destination country's customs process, usually via DHL Express.
As customs regulations, rates and thresholds vary considerably between countries and may change over time, we cannot guarantee the amount that may be assessed by your local customs authority.
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Will I Pay Both UK VAT and Import Duties?
No.
For eligible customers outside the United Kingdom, UK VAT is not charged.
Please note that, depending on your location, browser, device or Shopify’s automatic market settings, prices displayed on our website may appear either inclusive or exclusive of UK VAT before checkout.
However, eligible customers outside the United Kingdom will never be charged UK VAT. Where applicable, UK VAT is automatically removed before payment is completed, and your final order summary will always display the correct amount before you confirm your purchase.
You are responsible only for any customs duties, import taxes or other charges imposed in connection with importation into your destination country.
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How Much Will Customs Charges Cost?
Customs charges are determined by the destination country and may depend on factors including the value, classification, materials and origin of the goods.
For this reason, we are unfortunately unable to provide or guarantee an exact amount in advance.
If you would like to understand the likely charges before placing your order, we recommend contacting your local customs authority or DHL Express in your country.
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Who Collects These Charges?
Customs duties, import taxes and related charges are normally collected through the destination country's customs process, usually by DHL Express before delivery.
These payments are separate from the amount paid to Merve Bayindir Millinery at checkout.
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What Happens If My Parcel Is Held by Customs?
Occasionally, customs authorities may hold shipments for inspection or request additional documentation.
We carefully monitor every shipment from dispatch until delivery and will be happy to provide any documentation required from our side to help facilitate customs clearance.
However, customs inspections, import procedures and clearance times are controlled by the destination country’s customs authority and remain outside our control.
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What Happens If I Refuse Delivery or Do Not Pay the Customs Charges?
We strongly recommend contacting us before refusing an international shipment. Your dedicated customer representative will be happy to assist you in understanding the situation and, where appropriate, liaise with DHL before any decision is made.
Refusing delivery or choosing not to pay applicable customs duties or import charges does not automatically cancel your order.
If DHL or another carrier returns the shipment to us as a result of refusal or unpaid import charges, costs may be incurred in returning the shipment to the United Kingdom. Depending on the circumstances, these may include return transportation, carrier charges, customs-related charges, duties or taxes that remain payable, storage, handling or administrative fees.
Any such charges are determined by the carrier and/or relevant customs authorities and are outside our control.
If the shipment is returned to us, we will wait until it has safely arrived at our London atelier and the pieces have been inspected before processing any eligible refund. Costs incurred by Bayindir Ltd as a direct result of the refusal or return may be deducted from the refund in accordance with our Terms & Conditions and Delivery & Returns Policy.
Where possible, your customer representative will explain the applicable charges once these have been confirmed by the carrier.
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Why Do You Ship with DHL Express?
We have chosen DHL Express because of its reliability, international expertise and comprehensive door-to-door tracking service.
Every order is shipped using a fully tracked and signed delivery service, allowing both you and your dedicated customer representative to monitor your shipment throughout its journey.
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Need Assistance?
Although customs procedures are outside our control, we are committed to making your international shopping experience as smooth and straightforward as possible.
Should customs authorities require documentation relating to your order, our team will be happy to provide it promptly and assist wherever we can.
From the moment your order is placed until it arrives safely, your dedicated customer representative will remain available to answer questions regarding your shipment and assist throughout the delivery process.
If you receive an unexpected customs request or have concerns about the charges associated with your shipment, we encourage you to contact your customer representative before refusing delivery so that we can help you establish the available options.
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You May Also Find the Following Pages Helpful
* Delivery & Returns
* Frequently Asked Questions
* Terms & Conditions